For telephone or circuit repair service, dial 313-577-1977 (7-1977 on your campus phone).
You will be asked to provide the following information:
- Telephone number of the problem line and the type of telephone. If the line is a special circuit, the circuit ID Number is required for reporting.
- Location; building and room number
- Name and telephone number of the employee the repair person should contact
- A brief description of the malfunction. Be as specific as possible, because our customer service representative must determine which vendor to call from the information you provide.
- Has the problem been previously reported? If so, when?
Make sure that some one other than the contact person is aware of the telephone repair call and that access to that office is available to ensure that only one repair visit is needed.
You can perform a number of checks on your telephone to avoid a costly visit by the repair person:
- Check all cords to make sure they are correctly installed and not loose in the plug.
- Check switch hook and keypad for stuck keys
- If unable to activate a feature, first check the activation procedure. Then check with the Computing and Network Services Help Desk, 313-577-1977, to verify that you have that feature.
- If unable to complete a call, try the call at least three times before calling in the problem, making sure you are getting the same result each time.
- If you are having problems with a single-line set that uses batteries, check the low-battery indicator at the base of the phone: if lit, change the batteries.
- If you have a headset, many amplifiers will beep to let you know that new batteries need to be installed.
- If you have a multi-line set or hands free set, make sure that your power adapter is plugged into the electrical outlet.