Telephone Features

  • Call Transfer
  • Call Hold
  • Forwarding
  • 3-Way Conference Call
  • Station Control Conference
  • Speed Calling
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  • Ring Again
  • Group Intercom
  • Call Pickup
  • Call Waiting
  • Last Number Redial
  • Call Park
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    Call Transfer

    To send a call from your telephone line to some else's telephone line.
    On a single-line set: On a business set:
  • Look up the number of the University employee or department to whom you're transferring the call.
  • Inform calling party you are transferring the call to another telephone line (for example, "I am transferring your call to...") and then say the full University telephone number. This saves a call back if caller has to disconnect during the transfer.
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    1. Press  Link/switchhook  button; listen for dial tone.
    2. Dial number to which you're transferring call; listen for ring.
    3. Announce caller when answered.
    4. Press Release  RLS  button and hang up.
    1. Press
       Transfer/3-Way Call  button      ; listen for dial tone.
    2. Dial number to which you're transferring call; listen for ring.
    3. Announce caller when answered.
    4. Press
       Transfer/3-Way Call  button       again.
    5. Press Release  RLS  button and hang up.
  • If busy or no answer, Press  Link/switchhook  button to return to original call; then press it again to get rid of signal.
  • If busy or no answer, Press
     Transfer/3-Way Call  button     to return to original call; then press it again to get rid of signal.
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    Call Hold

    To put a call on hold while you make another call and alternate between the two calls.
    On a single-line set: On a business set:

    1. Press  Link/switchhook  button; listen for dial tone.
    2. Dial 115 listen for dial tone.
    3. Lay receiver down on desk or make another call.
    4. To return to first call, hang up. When telephone rings, answer and resume conversation.
    1. Press  Hold  button and access other available line on set.
  • To alternate between calls, Press  Link/switchhook  button and dial 115 each time.
  • To alternate between calls, Press
     Transfer/3-Way Call  button     and dial 115 each time.
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    Call Forwarding

    To forward calls to another line.
    On a single-line set: On a business set:
    To activate Call Forwarding by code:
    1. Lift receiver and dial 118; wait for confirmation tone.
    2. Dial number where calls should go; wait for confirmation tone; hang up.
    To activate Call Forwarding by button:
    1. Without lifting receiver,press  Call Forward  button.
    2. Dial number where calls should go.
    3. Press  Call Forward  button again; hear confirmation tone.
      To cancel by code:
    1. Lift receiver and dial 119; wait for confirmation tone.
    2. Hang up.
      To cancel by button:
    1. Without lifting receiver,Press  Call Forward  button hear confirmation tone.
     
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    3-Way Conference Call

    To add a third party to any call.
    On a single-line set: On a business set:
    1. Press  Link/switchhook  button; listen for dial tone.
    2. Dial 5-digit extension of third party or, if outside the University phone system, dial 9 and the 7 or 11-digit number..
    3. When he/she answers, press  Link/switchhook  button to add original call.
    1. Press
       Transfer/3-Way Call  button      ; listen for dial tone.
    2. Dial 5-digit extension of third party or, if outside the University phone system, dial 9 and the 7 or 11-digit number..
    3. When he/she answers, press
       Transfer/3-Way Call  button       to add original call.
  • If busy or no answer press  Link/switchhook  button to return to original call; press it again to get rid of signal.
    		•
  • If busy or no answer press
     Transfer/3-Way Call  button     to return to original call; press it again to get rid of signal.
    		•

    NOTE: If for any reason you must release yourself from a 3-Way Conference Call, the call will be terminated.

     
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    Station Control Conference

    To set up a conference call with up to six people w/o operator assistance.
    On a single-line set: On a business set:
    To activate by code:
    1. Lift receiver and dial 130; wait for confirmation tone.
    2. Dial number of first conferee; when party answers, press  Link/switchhook  button and dial 130.
    3. To add additional conferees, press  Link/switchhook  button and dial number; when party answers, dial 130. Repeat process to add each conferee.
    To activate by button:
    1. Lift receiver and press  Conf 6  button; wait for confirmation tone.
    2. Dial number of first conferee; when party answers, press  Conf 6  button again.
    3. To add additional conferees, press  Conf 6  button and dial number; when party answers, press  Conf 6  button again. Repeat process to add each conferee.
    To release a busy signal, no answer, or a conferee:
    1. press  Link/switchhook  button and dial 131.
    2. Wait for confirmation tone and then dial 130.
    To release a busy signal, no answer, or a conferee:
    1. press Release  Rls  button.
    2. press  Directory Number  (number on phone that is being used for conference call). You are back with conferees.
     
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    Speed Calling

    To reach frequently called numbers:
    On a single-line set: On a business set:

    NOTE:  Follow the complete procedure for each speed call number; whether you are using a short or long list of numbers that are programmed and used by one person, or a list of 30, 50, or 70 codes that are programmed by a group controller and accessed by a number of users.
    To program by code:
    1. Lift receiver and dial Speed Call Change Code:
      111 (for a short list of up to 10 single-digit codes) or
      117 (for a long list of up to 70 two-digit codes).
    2. Wait for confirmation tone.
    3. Dial Speed Call Code: 0 to 9 for a short list or 00 to 70 for a long list, and immediately dial telephone number to be stored.
      Note, if call is outside the University telephone system, dial access code then dial telephone number to be stored.
    4. press  #  button to save.
    5. After confirmation tone, press  Rls  button to exit.
    To program by button:
    1. Without lifting receiver, press  Speed Call  button;
      LCD will flash.
    2. Dial Speed Call Code: 0 to 9 for a short list or 00 to 70 for a long list, and immediately dial telephone number to be stored.
      Note, if call is outside the University telephone system, dial access code then dial telephone number to be stored.
    3. Press  #  button to save.
    4. Press  Speed Call  button again to exit;
      LCD will extinguish.
    To activate by code:
  • Lift receiver, press  *  button then dial Speed Call Code: 0 to 9 (from a short list) or 00 to 70 (from a long list).
    		•
    To activate by button:
  • Lift receiver, press  Speed Call  button and dial Speed Call Code: 0 to 9 (from a short list) or 00 to 70 (from a long list).
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    Ring Again

    To have your station call you back when the busy station you called becomes free.
    On a single-line set: On a business set:

    1. When you hear the busy tone, Press  Link/switchhook  button and Dial 138; then hang up.
    2. When you and the busy party are both off hook, you will hear three rings .
    3. Lift receiver and hear ringing, then wait for your party to answer.
    1. When you hear the busy tone, Press  Ring Again  button and hang up. You can still make and receive calls.
    2. When busy party goes off hook, you will hear Call Back tone even if your are on a call. You'll have about 45 seconds to decide whether you want to complete the call.
  • To complete the call, lift receiver, press  Ring Again  button, hear ringing, wait for party to answer.
  • To cancel the call, let the 45 seconds expire or press  Ring Again  button without lifting receiver.
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    Group Intercom

    To call another member of your intercom group using abbreviated dialing.
    On a single-line set: On a business set:

    NOTE: Group members do not have to be in the same building. Single line sets cannot access group intercom if their line also appears on a business set.

    1. Lift receiver; Press  #  button and Dial intercom number.
    2. Hear ringing and wait for party to answer.
    1. Press  Group Intercom  button and Dial intercom number.
    2. Hear ringing and wait for party to answer.
     
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    Call Pickup

    To answer a ringing phone in a pick-up group from your phone w/o appearance of a line there.
    On a single-line set: On a business set:
  • lift receiver and dial 116; call is immediately on your line; begin conversation.
    		•
  • lift receiver and Press  Call Pickup  button; call is immediately on your line; begin conversation.
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    Call Waiting

    Alerts you to an incoming call while you're talking on the telephone.
    On a single-line set: On a business set:

    1. At signal, Press  Link/switchhook  button and Dial 115. The second call will be on your line and the first call will be on hold.
    2. To alternate between calls, press  Link/switchhook  and dial 115 each time.
    3. To return to first call, hang up. When telephone rings, answer and resume conversation.
    1. At signal, Press
       Transfer/3-Way Call  button and Dial 115      . The second call will be on your line and the first call will be on hold.
    2. To alternate between calls, press
       Transfer/3-Way Call  and dial 115       each time.
    3. To return to first call, hang up. When telephone rings, answer and resume conversation.
     
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    Last Number Redial

    To redial the last number dialed from your telephone set with a code.
    On a single-line set: On a business set:
  • lift receiver and Press  #   # ; hear ringing and wait for answer.
    		•
  • lift receiver and Press  #   # ; hear ringing and wait for answer.
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    Call Park

    To place on a call on hold for retrieval at another telephone instrument.
    On a single-line set: On a business set:
    To Establish Call Park:
    1. While call to be held is active, press  Link/switchhook ; listen for dial tone.
    2. Dial 134; listen for confirmation tone. Call will be placed on system hold.
    3. Hang up.
    To Establish Call Park:
    1. While call to be held is active, press  Call Park  button. Call will be placed on system hold.
    2. Hang up.

    To Retrieve Call that is Parked:
    1. Dial 135 and the last 5 digits of the telephone number where call has been parked.
    2. Resume your conversation.
    To Retrieve Call that is Parked:
    1. Dial 135 and the last 5 digits of the telephone number where call has been parked.
    2. Resume your conversation.
     
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    Please call the Computing and Network Services Help Desk at 313-577-1977 for further assistance regarding telephone features.